Fraud
Prevention

Stay Informed······

Security is a top priority at DFCU. Every year millions of Americans fall victim to fraud. To protect our members and their finances, it’s important to stay informed about the different types of fraud and ways to prevent becoming a victim. DowneyFCU will never ask for your account number, PIN, online banking credentials, or verification codes. Do NOT share any sensitive info.

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Frequently Asked Questions

If I find suspicious or unauthorized activity on my DFCU account what should I do?

Call us right away at 562.862.8141 or email feedback@downeyfcu.org.

What else can I do to protect my DFCU account?

You can ask us to add a security question to your account. This means that we will use this question to verify your identity when discussing your account details with you. To add this to your account, call us at 562.862.8141. Another great tool to help catch fraud as soon as possible: activating alerts on your DowneyFCU mobile app. Alerts can be sent via email or as push notifications through the DowneyFCU mobile app. To set your alert preferences:

On mobile: Open the DowneyFCU app, navigate to "More" > "Tools" > "Alerts".

On desktop: Go to "Tools" > "Alerts" from the main navigation.

From there, you’ll be able to customize how and when you receive alerts.

What is considered sensitive information or data?

Data such as personally identifiable information, banking and credit card details, and passwords. The information is then used to access important accounts and can result in identity theft and financial loss.

What is phishing, vishing, or smishing??

It is a cybercrime where a target or targets are contacted by email, telephone or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data (phishing.org) Attacks to obtain personal information from credit union members are known as SMishing (SMS text phishing) and Vishing (Voice phishing).

What are some examples of phishing, vishing, or smishing??

Fraudsters can spoof credit union phone numbers to fool members into thinking that text messages are actually from the fraud department of a particular credit union.

Fraud Prevention

Fraud
Prevention