DFCU's Mobile and Online Banking is getting an upgrade. Navigating your account on the go just got easier with our new intuitive and user-friendly design. Starting on May 9th, gain access to the new DowneyFCU app by visiting the app stores on your Apple and Android devices. Need help? Click to learn more.
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Yes, please use your same username. You will be asked to verify sensitive information the first time to confirm your identity.
The new app is supported on the latest two versions of Google, Chrome, Firefox, and Edge. For devices, ensure you are using the latest versions of IOS and Android.
Membership details are not changing, all remain the same for members:
Any recurring transfers that were set up before the upgrade, will carry over to the new Online Banking and Mobile App. All account alerts will not transfer with the upgrade. Please make sure to reset any account alerts after the upgrade.
Android Users must delete and re-download the Mobile App for their new Mobile Banking login screen to appear. For our new and improved app:
iOS users: Please go to the App Store, Search "DowneyFCU" and Click "Update" next to our app icon to access the mobile app or click here
Scheduled internal transfers, Bill Pay Payee Information, as well as account and transaction history, will carry over and be shown in our new Online Banking Platform and the DowneyFCU Mobile App, leaving you with a seamless experience from one system to the next. All account alerts will not transfer with the upgrade. Please make sure to reset any account alerts back up after the upgrade.
All scheduled payments, Bill Pay history, and Bill Pay Payee information will carry over to the new Online Banking Platform. If you need assistance with your Bill Pay account please call us at (562) 862-8141.
Account alerts you've set up previously will not carry over. Please reset your alerts on the upgraded platform. Alerts can be sent via mobile SMS, email or push notification to the DowneyFCU app on your mobile device. Navigate to Tools > Alerts and you will be able to set up your new alert preferences.
Please use the conversion instructions to reactivate your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection. After you reactivate your account, you should see history.
The following services may not work during the upgrade process:
Quicken and Quickbooks users, please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
This upgrade phase will not include Zelle, but the next upgrade phase scheduled before the end of 2023 will!
Slightly. You will now add the account you are transferring too to your transfer profile, before being able to transfer to that account. For example, if Mama Bear wants to send Brother Bear money through a M2M transfer, Mama Bear will add (or link) Brother Bear's account through account verification - and then Mama Bear can make the transfer.
You will need to know the last name of the DFCU Member, their account number, the account type (Share or Loan), and the ID.
This ID is the last two digits of the extended account number (the portion after the dash). It's displayed below the name of the recipient's account.
For example: PRIMARY SAVINGS
ID is "01".
Please note that a recipient will now receive an email confirmation that their account has been added by another member for a M2M transfer. In the example of Mama Bear and Brother Bear, when Mama Bear adds Brother Bear to her transfer profile - Brother Bear will receive an email alerting them that Mama Bear added his account as a transfer destination. This is a new added security feature with our upgrade!
You can make a credit card payment through Online or Mobile Banking. Follow the steps below to get started:
Making a payment through Online Banking:
Making a payment through the Mobile App:
Codes are sent to phone numbers on file, please be sure to verify with us your current home, cell and/or work phone numbers. Codes are sent via text message only to cell phones. Codes to home phones are sent via a phone call/message. Please call us at (562) 862-8141 if the phone number on file is incorrect or you can chat with us online during normal business hours.
Holds do apply to deposits made through the mobile and on-line banking platforms. The first $225 with the remainder of the funds being available at close of the 2nd business day. Longer holds may apply due to special circumstances. Please refer to our Truth in Savings Disclosure and Agreements, which is available in the Disclosures section of our website. Reminder, you should retain checks deposited using RDC for a minimum of 20 days.
Please note: Checks deposited Monday-Friday before 3:00PM Pacific Time, will be credited to your account the same day. All other deposits will be credited to your account on our next business day. Security is our top priority. Check images are transmitted immediately and securely to DFCU and never stored on your mobile device Check Deposit Terms and Conditions