How do I set up a Username and Password for Online Banking?
You’ll need to “Register” a new user name and password. For your security, please do not use your account number.
- Username must be between 6 and 20 characters.
- Password must be a minimum of 8 and maximum of 16 characters, include at least 1 uppercase letter, 1 number and at least 1 special character.
- Password is case sensitive.
I didn’t receive an access code, why not?
Codes are sent to phone numbers on file, please be sure to verify with us your current home, cell and/or work phone numbers. Codes are sent via text message only to cell phones. Codes to home phones are sent via a phone call/message.
Why are my funds not available when I use Remove Deposit Capture (RDC)?
Holds do apply to deposits made through the mobile and on-line banking platforms. The first $300 will be available immediately, the next $300, if applicable, will be available the following business day, with the remainder of the funds being available at close of the 3rd business day. Longer holds may apply due to special circumstances. Please refer to our Truth in Savings Disclosure and Agreements, which is available in the Disclosures section of our website. Reminder, you should retain checks deposited using RDC for a minimum of 20 days.
I can’t log into my Bill Pay account.
Your login to Pay Bills is the same as the previous platform. Whichever account number was being used prior to the upgrade is the same account that needs to be used to pay bills.
I can’t see all my accounts, I am a joint owner on my spouse’s and/or kid’s accounts, but can’t see them.
Whatever accounts you were linked to and saw prior to the upgrade haven’t changed. We can link accounts that you may be a joint owner on. Contact the credit union for assistance.
I forgot my user name and/or password.
Click “Online Banking Login” from our website. At the Help screen, click “forgot user name or password” and click “Submit”. You’ll be prompted to enter your account number, last 4 digits of your social security number and your birthdate. Follow the prompts based on what you need help with.
I have a MAC computer but I can’t scroll to see my account history.
Your screen may need to be enlarged to enable you to use your scroll function.
Here are some functions that are under construction and should be made available soon:
- Opt-in or Opt-out of E-Statements
- Print Icon for Statements and/or account history using date/filter ranges
- Balance Details for Loan Accounts
- Member to Member Transfers
New functions coming soon!!
- Stop Payment with No Charge through Online Banking
- Member Information Update (address, phone numbers, etc.)
- Card Lock/Unlock