Online Banking FAQs
- Member to Member Transfer - Easily transfer funds
from your account to another member's account. The account number,
suffix, and last name of the member receiving the transfer, are
*Please confirm the account number and
suffix with your recipient before transferring. Loan suffixes can
vary for accounts with multiple loans.
- Profile Update - Update your email, phone number,
and address in the mobile app or in online banking.
- Stop Payment - Place a Stop Payment on a single
check or a range. There is NO FEE to place the stop through the mobile
app or online banking.
How do I set up a Username and Password for Online
You'll need to "Register" a new user name and
password. For your security, please do not use your account number.
- Username must be between 6 and 20 characters.
- Password must be a minimum of 8 and maximum of 16 characters,
include at least 1 uppercase letter, 1 number and at least 1 special
- Password is case sensitive.
I didn't receive an access code, why not?
Codes are sent to phone numbers on file, please be
sure to verify with us your current home, cell and/or work phone numbers.
Codes are sent via text message only to cell phones. Codes to home phones
are sent via a phone call/message.
Why are my funds not available when I use Remove
Deposit Capture (RDC)?
Holds do apply to deposits made through the mobile
and on-line banking platforms. The first $300 will be available
immediately, the next $300, if applicable, will be available the following
business day, with the remainder of the funds being available at close of
the 3rd business day. Longer holds may apply due to special circumstances.
Please refer to our Truth in Savings Disclosure and Agreements, which is
available in the Disclosures section of our website. Reminder, you should
retain checks deposited using RDC for a minimum of 20 days.
I can't log into my Bill Pay account.
Your login to Pay Bills is the same as the previous
platform. Whichever account number was being used prior to the upgrade is
the same account that needs to be used to pay bills.
I can't see all my accounts, I am a joint owner on
my spouse's and/or kid's accounts, but can't see them.
Whatever accounts you were linked to, and saw prior
to the upgrade, haven't changed. We can link accounts that you may be a
joint owner on. Contact the credit union for assistance.
I forgot my user name and/or password.
Click "Online Banking Login" from our website. At the
Help screen, click "forgot user name or password" and click "Submit".
You'll be prompted to enter your account number, last 4 digits of your
social security number and your birthdate. Follow the prompts based on
what you need help with.
I have a MAC computer but I can't
scroll to see my account history.
Your screen may need to be enlarged to enable you to
use your scroll function.